Support access
How Mortgage Collective checks progress and fixes problems, without seeing your clients' data.
Last updated 09:34Refresh
Limited support
Mortgage Collective can check progress and fix common problems
It can't open your clients' files, emails or the database. Full access is off.
What support access means
Limited support, always on
We can check progress, see error details with client details removed, and restart or resume the work. We can't open your clients' files, emails or the database.
Full access only when you allow it
For a problem that needs more, your staff can allow full access for 2 hours or a day. It goes back to limited support by itself when the time is up.
Everything is logged
Every support command we run, and every change to full access, is listed below and in the Activity log.
History
| When | What | Who |
|---|---|---|
| Mon 12 Oct 10:02 | Approved the run | practice.manager@example.com |
| Mon 12 Oct 09:50 | Email folders left out: 1 | Mortgage Collective |